Aqua Edge Inc. Terms and Conditions

THE DETAILS

This is a summary of the terms and conditions contained in the Aqua Edge Inc. Dealer Agreement (“Dealer Agreement”). Please refer to the Dealer Agreement for complete terms and conditions. If there are any inconsistencies, the language of the Dealer Agreement supersedes the language contained in this summary. A current, approved, completed, and signed Dealer Agreement must be on file at Aqua Edge Inc. before any order will be shipped.

PRICES AND TERMS

Prices and pricing terms are subject to change by Aqua Edge Inc. without prior notice.

Aqua Edge Inc. reserves the right to discontinue or change any products.

Every effort has been made to produce an error-free price list. However, some errors/omissions may have gone unnoticed, for which Aqua Edge Inc. is not responsible.

All major credit cards are accepted, including Visa, MasterCard, American Express, and Discover. Please complete the “Credit Card Charge Authorization” form.

INSUFFICIENT FUNDS

A handling charge of $25.00 will be assessed on all "NSF" or return-to-maker checks.

ORDERING AND SHIPPING

  • The minimum domestic order is $100.00 in finished goods merchandise. A $15.00 handling fee will be assessed on all orders less than $100.00.
  • Shipments will be made to Authorized Dealer locations only. Aqua Edge Inc. equipment may not be transshipped to another store location without first receiving written authorization from Aqua Edge Inc.
  • Aqua Edge Inc. may accept or decline purchase orders at its sole discretion and may decline to fulfill any order for any or no reason.
  • All orders of products by a dealer must be placed in accordance with the then-current Aqua Edge Inc. ordering process and guidelines.
  • Delinquent accounts must be current prior to shipping the next order, unless other arrangements have been made.
  • Any amounts not paid when due are subject to interest at the rate of 1.5% per month, or the maximum rate permitted by law.
  • Products are sold FOB Aqua Edge Inc. Warehouse. Any damaged product or discrepancy in product count must be noted by the dealer on the carrier’s delivery receipts and reported by the dealer directly to the delivering carrier and to Aqua Edge Inc.
  • Packing errors must be reported by the dealer to the Aqua Edge Inc. Customer Care Department within five (5) days of receipt of shipment.

RETURNS POLICY

  • Requests for approval of returns must be received by the Aqua Edge Inc. Customer Care Department within five (5) days of receipt of shipment.
  • All product returns must be shipped prepaid at the Dealer’s expense within fifteen (15) days from the date that the product is originally received by the dealer.
  • All returns must be accompanied by the applicable RA issued by Aqua Edge Inc. Customer Care Department and must be clearly marked on the return shipping package.
  • Prior years’ products, discounted products, or discontinued products are not returnable. Custom orders are not returnable.
  • Product returns and refused shipments will be subject to a twenty percent (20%) restocking fee at the discretion of Aqua Edge Inc. Additional charges may be added for products that require re-boxing, repackaging, or re-tagging before returning to Aqua Edge Inc. stock.
  • Credit for return of saleable merchandise is subject to satisfactory inspection.

RETURNS PROCESS

To ensure your return is processed quickly and efficiently, please follow these guidelines when returning a product to Aqua Edge Inc.

  • Package all items properly to avoid any damage during shipping.
  • Remove all items from outside manufacturers.
  • Print out a copy of your RA form and include it with your return. Feel free to write any additional information/instructions/notes on the form.
  • Write the RA# on the outside of the box(es).
  • Once packaged, ensure you send your products to the correct location, as listed on your RA form.
  • We recommend using an insured, traceable shipping method to track your package as it makes its way to our facility.

For any questions or concerns, please email us at ryan.aquaedge@gmail.com.

BACK ORDER POLICY

  • All items that become available within 30 days of the order will be automatically shipped.
  • If items become available after 30 days, Aqua Edge Inc. will make three attempts to contact the Dealer for approval to ship the backordered products.
  • If contact has not been made after three attempts or 45 days (whichever comes first), the backordered items will be canceled.
  • If a dealer does not wish to have items that become available within 30 days automatically shipped, they may contact Customer Care, and the request will be noted on the account. In this case, three attempts will be made to contact the dealer for approval to ship orders. After three attempts or 45 days (whichever comes first), backordered items will be canceled.